Job Description

Guest Room Attendant

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Ellis Island Hotel- Koval Lane Hospitality

Category: Koval Lane Hotel

Status: Non-Exempt

Reports To: Hotel Management

Job Description: The Guest Room Attendant plays a vital role in maintaining the comfort and satisfaction of our guests by ensuring all guest rooms and public areas are spotless, welcoming, and fully stocked. This role involves performing a variety of cleaning tasks, restocking amenities, and attending to guest requests with attention to detail and efficiency. The ideal candidate will take pride in providing a clean and pleasant environment for guests, contributing to their positive experience.

Benefits:

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities:

• Clean and sanitize guest rooms, including changing linens, making beds, dusting surfaces, vacuuming, and mopping floors.
• Restock and replace bathroom amenities, including towels, toiletries, toilet paper, and tissues. Clean all bathroom fixtures, mirrors, and floors.
• Empty wastebaskets in guest rooms and public areas; replace liners as needed.
• Replenish room supplies like toiletries, glasses, stationery, and additional amenities.
• Ensure all room items, including furniture, fixtures, and electronics, are in working order; report any maintenance issues to management.
• Collect any guest belongings left behind and promptly turn them into Lost & Found.
• Maintain cleanliness in hallways, elevators, stairwells, and other common areas as assigned.
• Provide friendly and courteous service to guests, assisting with their needs and answering questions.
• Follow all health and safety regulations to ensure a safe environment for guests and team members.
• Keep open lines of communication with supervisors and other staff, reporting any issues or additional guest requests.

Skills / Experience:

• Prior experience in housekeeping or custodial services preferred.
• Strong attention to detail and a commitment to cleanliness.
• Ability to work independently and manage time effectively.
• Positive attitude with a commitment to excellent guest service.
• Must be 21 years old or older.

Physical Requirements:

• Physical ability to lift and carry up to 50 lbs.
• Ability to stand, walk, bend, and lift for long periods.
• Capability to perform physical tasks such as carrying supplies and moving furniture.

Core Values:

• Service- Personalized, warm, and consistently exceptional customer service.
• Value- Committed to deliver quality products for great prices.
• Growth- Promote personal development and growth for all team members.
• Family- Create a family-like environment by staying close to our guests and our team members.
• Passion- Work with passion and enthusiasm every day.

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