Job Description

POS Support Analyst with Kaseya Experience

Location: Remote

Position Type: Contract

US Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.

Skills:

• Experience in R/D support tools like Kaseya, SCCM
• Windows 7/10 administration level for troubleshooting the logs
• Splunk or similar tool to analyze the logs
• Experience in scripting languages like PowerShell/Python
• POS domain experience
• Critical/Analytical thinking
• Flexible to working during US night hours

Activities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support Activities

• Nightly deployment validation North America/Canada company owned stores
• Monitoring of deployments using Marimba and perform remediation based on SOPs
• Support software deployments overnight
• Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
• Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
• Communicate issue resolution to release and deployment teams
• Perform maintenance and system configuration support for the endpoints that are part of deployment
• Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues

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